Support
Help when you need it
Guides, FAQs and direct contact for hosting and website support.
How to get help
Email support
General enquiries and non-urgent issues. We aim to respond within 24 hours on business days.
[email protected] →Phone support
For existing clients with urgent hosting or site issues. "Business and Enterprise plans get priority.",
+44 7577 552593 →New projects
Not a support issue? Head to our contact page for design and hosting enquiries.
Contact page →Frequently asked questions
How do I access my hosting control panel?
Log in at your domain/cpanel URL with the credentials we sent during setup. Email us if you need a reset.
My site is down - what do I do?
Check DNS first. If it was working and stopped, email or call with your domain name.
How do I set up email on my domain?
MX records are configured during setup. Use cPanel email settings - we can walk you through it.
Can you update content on my site?
Yes. Included in maintenance plans or billed per request.
How do backups work?
Starter: weekly. Business/Enterprise: daily. Restores via email, typically within a few hours.
Can I move my site away from Axtral?
Yes. Full file and database exports on request, no lock-in.