Support
Help when you need it
Guides, FAQs and direct contact for hosting and website support.
How to get help
Email support
General enquiries and non-urgent issues. We aim to respond within 24 hours on business days.
[email protected] →Phone support
For existing clients with an urgent hosting or site problem. Business hosting is answered first.
+44 7577 552593 →New projects
Not a support issue? Head to our contact page for design and hosting enquiries.
Contact page →Frequently asked questions
How do I access my hosting control panel?
Use the cPanel address and login sent when the account was set up. Email us if you need the password reset.
My site is down. What should I do?
Email or call with the domain name. There is no public status board on this website.
How do I set up email on my domain?
Mail records are added during setup. We can walk you through the mail app settings if you are stuck.
Can you update content on my site?
Yes. Say what needs changing. It is included only when your quote or plan says so, otherwise it is priced per request.
How do backups work?
Starter backups are weekly. Business backups are daily. Ask by email if you need a restore.
Can I move my site away from Axtral?
Yes. Ask for a copy of the files and database. There is no release fee.